SP@CE Terms & Conditions | SP@CEAfterSchoolClub

SP@CE Terms and Conditions

Details of SP@CE After School Clubs Ltd

Head Office:

7 Renner Croft,

Dunstable,

Bedfordshire,

LU6 3FP

Email: info@spaceafterschoolclubs.co.uk

Telephone: 07949 653815

Website: www.spaceafterschoolclubs.co.uk

These Terms and Conditions cancel out and supersede from previous dates.

TERMS AND CONDITIONS

Please read these Terms and Conditions carefully. By signing up for an account with SP@CE After School Clubs Ltd you accept these Terms and Conditions (which constitute a legal agreement).

We’ll start with the basics, including a few definitions that should help you understand this agreement. SP@CE After School Clubs Ltd (or the “Service”) is a childcare service offered through the URL(Website) www.spaceafterschoolclubs.co.uk which allows you to create an account in order to view and book Out of School Hours Care Services including Before School Care, After School Care, Term Time Sports Clubs and Holiday Programmes for children aged 4-12 years (site dependant).

Customer Account Eligibility

You must:

Be 18 years old and legally able to enter into contracts
Complete the registration process
Agree to these Terms and Conditions
Provide true complete and up to date contact information

Closing your Customer Account

You or SP@CE After School Clubs Ltd may terminate this agreement at any time. We may suspend our service to you at any time with/without cause and will refund you for any unused credits.

Once terminated we will delete all personal information we hold and if you do not log into your account for 18 months, we may treat your account as inactive and delete it from our systems. Further information on our retention policy is set out in our Privacy Policy.

Account and Password

You’re responsible for keeping your account name and password confidential. You’ll immediately notify us of any unauthorised use of your account. We don’t have access to your current password, and for security reasons, we may only reset your password.

Admissions

SP@CE After School Clubs Ltd provide services to all children and are free from discrimination regardless of their gender, specific needs, learning difficulties, background, religion, ethnicity or how well they can speak English.

SP@CE After School Clubs Ltd encourage children with additional needs to participate in its activities. Should a child require 1:1 care, SP@CE After School Clubs Ltd endeavour to assist by working with local agencies, such as the Local Family Information Service (FIS) in an attempt to obtain the appropriate additional care and funding for the child. Please note booking requests for 1:1 care must be submitted at least 14 days in advance.

Bookings

Bookings for all SP@CE After School Clubs Ltd services must be made in advance.

Full payment must be made at the time of booking if paying via credit or debit card. Card instalment payment plans are available for advance bookings.

Bookings can be made on-line via the SP@CE After School Clubs Ltd website www.spaceafterschoolclubs.co.uk.

Prices are reviewed on an annual basis and will be increased in line with the Consumer Price Index.

Methods of Payment

SP@CE After School Clubs Ltd accepts payment by credit or debit card. Bookings via childcare vouchers will be available soon - we're just waiting on Ofsted registration details to enable this. Please note we do not accept American Express. Under no circumstances is cash accepted as payment for a booking at any SP@CE After School Clubs Ltd site.

Booking Confirmation

All bookings will be confirmed by email.

Late Bookings

Please note that bookings required on the day of the activity can only be made online via www.spaceafterschoolclubs.co.uk before 07:00am for Before School Care, 2:00pm for After School Care and before 07.00am for Holiday Programme Services.

Arrival on Site without an Advance Booking

If an advance booking for a SP@CE After School Clubs Ltd activity has not been made prior to the activity start date and the customer arrives at the site on the activity start date, access to SP@CE After School Clubs Ltd activities will only be granted if:

The customer is already registered for SP@CE After School Clubs Ltd services and holds a current My Bookings account
There are a sufficient number of staff on duty to ensure compliance with required staff to child ratios.
The customer will receive notification that a late booking has been charged to their account and will be required to make payment on-line

Changes to Existing Bookings

All changes made to existing bookings will be charged at the applicable rate.

Cancelling of Booking by Customer

For cancellation of a booking, SP@CE After School Clubs Ltd will require 72 hours’ notice prior to the activity start date.
As SP@CE After School Clubs Ltd operates a no refund policy, customers who cancel their booking before the 72 hours’ notice period will receive a full credit note which will be placed onto their SP@CE After School Clubs Ltd account and will be valid for 12 months from the date of issue.
No credit notes will be issued for activities which are cancelled within the 72 hours’ notice prior to the activity start date.
No credit notes will be issued for any cancelled individual activity sessions that form part of a weekly block booking. Credit notes will be issued for whole weekly block bookings which are cancelled within the 72 hours’ notice period prior to the activity start date.
Unattended Sessions: Sessions that are not attended are still chargeable unless 72 hours’ notice is given.

Cancellation of Booking by SP@CE After School Clubs Ltd

Forced Closures

If SP@CE After School Clubs Ltd is forced to close due to an external factor beyond its control such as bad weather, infectious or contagious disease outbreak, power cut, boiler breakdown, Teacher Strikes or other industrial action, by order of Local Authority or Environmental Health, customers will still be liable for fees incurred during the entire period of closure.

Schedule Changes

SP@CE After School Clubs Ltd may need to amend activity programmes, schedules, services, dates, times and/or venues on occasions for reasons that may be out of its control. These changes will be without refund or compensation to the customer.

Personal Property

Valuable items should not be brought to SP@CE After School Clubs Ltd services. SP@CE After School Clubs Ltd will not be liable for the loss or damage of any item of personal/valuable property brought to any of its venues. We advise parents to ensure that all bags and clothing are clearly labelled with the child’s name.

Mobile Phones and Electronic Devices

Children are requested not to bring mobile phones or electronic devices to any SP@CE After School Clubs Ltd Services. In certain circumstances and if a mobile device is brought in by a child, the device will be kept in the site managers box which will be locked and secured at all times. SP@CE After School Clubs Ltd do not take any responsibility for the damage or loss of any mobile phone or electronic devices that are brought to its services.

Please note that each SP@CE After School Clubs Ltd site has access to a site phone and/or tablet device to be used appropriately within our services and in case of emergencies.

Food and Drink

SP@CE After School Clubs Ltd provide the following food/drink options (site dependent- see www.spaceafterschoolclubs.co.uk for details):

Parents/Carers provide own food/drink
SP@CE After School Clubs Ltd provide food/drink option
SP@CE After School Clubs Ltd Site/Partner provides food/drink option

SP@CE After School Clubs Ltd require parents/carers to notify its Customer Service Team, of any special dietary requirements or allergies when they complete the registration process and ensure that any changes are updated on their customer account. This information is made available to the SP@CE After School Clubs Ltd on-site team via the Child Information Form and Detailed Register.

Note: Drinking water will always be accessible to children throughout our sessions.

SP@CE After School Clubs Ltd have a strict NO NUT policy, which MUST be adhered to during all service provisions.

Behaviour

SP@CE After School Clubs Ltd ensures that all staff and children attending services are treated with the same respect during all activities, with the use of effective behaviour management strategies to promote the welfare & enjoyment of all children attending.

SP@CE After School Clubs Ltd expects it staff and children to be free from bullying harassment and aggressive behaviour and will not tolerate such behaviour from children attending the services or from their parents/legal guardians.

SP@CE After School Clubs Ltd will work in partnership with parents, schools and children with the aim to manage behaviour using clear, consistent & positive strategies. Our staff will use encouraging positive behaviour as well as providing clear guidance for managing poor behaviour and maintaining the safety and welfare of children and staff

We recommend that all our activities have clear ‘rules and agreements in place’, these can be displayed for all to see, with the children taking an active role in these each session, as well as being able to discuss freely as and when required.

SP@CE After School Clubs Ltd has a responsibility for ensuring the well-being and safety of all children in its care and have approved procedures for managing behaviour. The company follows a zero-tolerance policy on discrimination, bullying and persistent poor behaviour of any kind.

On rare occasions, and in more serious cases, SP@CE After School Clubs Ltd reserves the right to ask parents/legal guardians to remove children from its services.

In the event of unacceptable behaviour by parents/legal guardian SP@CE After School Clubs Ltd reserves the right to terminate any current bookings and close the customer account.

In these events, no refund will be made for any remaining days booked, and any costs associated with the exclusion of the child, or the termination of the account including transport home, will be the responsibility of the parents/legal guardian.

SP@CE After School Clubs Ltd work in accordance with Ofsted’s requirements and have strict security procedures to ensure the safety of your child/ren which is paramount at all times;

All children must be checked in and out of service at the start and end of the day by a parent/legal guardian or an authorised carer

Please Note: children will only be released into the charge of nominated collectors detailed on the registration information on their customer account.

These actions follow the procedures set out in the SP@CE After School Clubs Ltd Policy and Procedures.

Late collection of Child/ren

We understand that at times parents/guardians may be running behind schedule, and we will always ensure that we do our utmost to support our families where possible. If a child is collected late it will have a knock on effect on our teams and therefore a late fee of £8 per 15 minutes will be applied for late collections. If you are running behind schedule and your child will be collected late, please make our head office aware so our team at the site can be notified in advance.

In the event of a child not being collected on time, we will attempt to call the parents/guardians. If we are unable to make contact, we will follow our safeguarding policy/uncollected child policy.

We always strive to offer parents/guardians the support needed, however, if late collections become a reoccurring event, we reserve the right to withdraw our service.

Safeguarding

All SP@CE After School Clubs Ltd team members go through strict safer recruitment process including enhanced DBS clearance reference checks and disqualification by association checks.

SP@CE After School Clubs Ltd have legal obligations in relation to Safeguarding. SP@CE After School Clubs Ltd staff have a duty to respond if they suspect a child in their care may be suffering from abuse. Any disclosure of child abuse or neglect will be fully investigated and reported to our internal regulator, Ofsted and all other official agencies.

Concerns, Compliments and Complaints

At SP@CE After School Clubs Ltd, we aim to work in partnership with parents to deliver a high-quality childcare service for everyone. If for any reason we fall short of this goal, we would like to be informed in order to amend our practices for the future.

Records of all complaints are kept for at least three years. A summary of complaints is available for parents/guardians and OFSTED upon request.

Equal Opportunities

SP@CE After School Clubs Ltd is an equal opportunities employer and welcomes all children, regardless of gender, ability, race or religion. Each child attending SP@CE After School Clubs Ltd services is of equal value and is entitled to equal access of opportunity. The company operates a zero tolerance policy on discrimination or bullying of any kind.

First Aid

In the event of an accident, first aid will be administered in accordance with the permissions you have agreed and confirmed during the registration process to children in our care, and the emergency services will be called if necessary. All SP@CE After School Clubs Ltd First Aid policies are written in accordance with Ofsted recommendations.

Health, Sickness and Medication

Any medical conditions must be fully disclosed at 1) time of registration and 2) at drop off and sign in on site to the site manager. Essential prescribed medication must be handed into each child’s Site Manager for safe keeping and a medication consent form is completed and seen by the Site manager.

SP@CE After School Clubs Ltd requires all children who are ill or infectious be kept at home for the full duration of their ailment, and for 48 hours after the last symptom occurs.

Insurance

SP@CE After School Clubs Ltd has Public/Employee Liability insurance cover and an insurance certificate is displayed at all SP@CE After School Club Ltd sites.

Our Liability

We do not exclude or limit in any way our liability for:

Death or personal injury caused by our negligence of our employees, agents or subcontractors
Fraud or fraudulent misrepresentation
Breach of any term of the Consumer Rights Act 2015

If we fail to comply with these terms, we are responsible for loss or damage you suffer that is a foreseeable result of our breach of the terms or negligence. We are not responsible for any loss or damage that is not an obvious consequence of SP@CE After School Clubs Ltd breaching these Terms.

Changes

We may change any of the Terms and Conditions by posting revised terms and conditions on our Website and/or by sending an email to the last email address you gave us. The new terms and conditions will be effective immediately and apply to any continued or new use of our Services. We may change the Website, the Service, or any features of the Service at any time.

Other Important Terms

We may transfer our rights and obligations under a contract to another organisation, but this will not affect your rights or our obligations under these terms. We will always notify you in writing or by posting on our website if this occurs.

You may only transfer your rights under the terms which shall extend to any participant, but such extension shall not affect our rights to terminate or vary contract in accordance with the terms.

Your rights under the terms shall extend to any participant but such extension shall not affect our rights to terminate or vary any contract in accordance with the terms.

Each of the paragraphs of these terms operates separately, if any court or relevant authority decides that any of them are unlawful or unenforceable then the remaining paragraphs will remain in full force and effect.

If we fail to insist that you perform any of your obligations under these terms, or if we do not enforce our rights against you, or if we delay in doing so, that will not mean that we have waived our rights against you and will not mean that you do not have to comply with those obligations. If we do waive a default by you, we will only do so in writing, and that will not mean that we will automatically waive any later default by you.

These terms are governed by English law. This means a contract for the activity through our site and any dispute or claim arising out of or in connection with it will be governed by English law. You and we both agree that the courts of England and Wales will have non-exclusive jurisdiction.

Policies and Procedures

A full overview of all SP@CE After School Clubs Ltd policies and procedures are available for inspection at each respective SP@CE After School Clubs Ltd venue.

Programme Dates and Activities

All of the information in our literature is correct at the time of publication. Not every activity pictured in our literature is available at every venue. Please check venue specific details using the service finder on our website www.spaceafterschoolclubs.co.uk to find out what’s available and where.

Should you have any further queries, please do not hesitate to contact us via info@spaceafterschoolclubs.co.uk.

We are delighted that you have chosen SP@CE After School Clubs Ltd and look forward to your child joining us soon.

SP@CE After School Clubs Ltd